Asurion - I guess I do not recommend this product either.
"Your claim is in progress. At this time we're unable to locate a
service provider. We're working on it — we'll update you soon.​"
On 5/1/2023 12:59 PM, Bob La Londe wrote:
Asurion - I guess I do not recommend this product either.
"Your claim is in progress. At this time we're unable to locate a
service provider. We're working on it — we'll update you soon.?"
Okay, so Asurion didn't seem to do anything or be in any hurry to do
anything other than blow me off until I contacted them. Actually they >continued to try to string me along until I pointed out that if they
were unable to provide service as indicated by their own website many of >their liability disclaimers may be invalid. That continuing to shine me
on might even be "bad faith" which can have punitive damages. Within >seconds I received a notice by email identifying the company who would
be providing service. It could just be coincidence.
After receiving the name of the service company I didn't hear anything
until this morning. The name of the company included the last name of a >buddy of mine. I dropped him a text to ask if they were related to him,
but I think he is out of the country right now. I did hear from the
company this morning, and they asked me what I think is wrong. I told
them based on the hundreds of reports of issues with this exact motor on
IR compressors, the mfg date of the compressor, and the symptoms the
motor is "bad." The said they could come over and "check it" or they
could see if they can just get an approval for a new motor and come over >after it arrives. I mentioned that I had already ordered a replacement
motor and if my motor arrived I was going to install it so I would not
be out of service for a week. I'd keep which ever motor arrives second
as a spare. They said, "No problem. Do what you have to do. Just keep
the motor you take off for us." I like the attitude of the service
company. Its been a long time since I have said that. Unlike Asurion
the tech I spoke with was 100% open to the fact I had a clue I knew what
I was talking about. I didn't even have to mention my "bonafides."
P.S. I did also drop a message off to US Motors asking if there was any >difference between the IR J21C and their D20C which appears to have
exactly identical specs. I do not expect a response, but if I do I'll
let you know.
--I ran afoul of Asurion a number of years ago; they handled a roadside assistance service provided by Telus. practicaly every instancewhen I
Bob La Londe
Proffessional Hack, Hobbyist, Wannabe, Shade Tree, Button Pushing, Not a
real machinist
On 5/2/2023 8:17 PM, Gerry wrote:
On Tue, 2 May 2023 11:39:33 -0700, Bob La Londe <none@none.com99>
wrote:
On 5/1/2023 12:59 PM, Bob La Londe wrote:I ran afoul of Asurion a number of years ago; they handled a roadside
Asurion - I guess I do not recommend this product either.
"Your claim is in progress. At this time we're unable to locate a
service provider. We're working on it — we'll update you soon.?"
Okay, so Asurion didn't seem to do anything or be in any hurry to do
anything other than blow me off until I contacted them. Actually they
continued to try to string me along until I pointed out that if they
were unable to provide service as indicated by their own website many of >>> their liability disclaimers may be invalid. That continuing to shine me >>> on might even be "bad faith" which can have punitive damages.  Within >>> seconds I received a notice by email identifying the company who would
be providing service. It could just be coincidence.
After receiving the name of the service company I didn't hear anything
until this morning. The name of the company included the last name of a >>> buddy of mine. I dropped him a text to ask if they were related to him, >>> but I think he is out of the country right now. I did hear from the
company this morning, and they asked me what I think is wrong. I told
them based on the hundreds of reports of issues with this exact motor on >>> IR compressors, the mfg date of the compressor, and the symptoms the
motor is "bad."Â The said they could come over and "check it" or they
could see if they can just get an approval for a new motor and come over >>> after it arrives. I mentioned that I had already ordered a replacement >>> motor and if my motor arrived I was going to install it so I would not
be out of service for a week. I'd keep which ever motor arrives second >>> as a spare. They said, "No problem. Do what you have to do. Just keep >>> the motor you take off for us." I like the attitude of the service
company. Its been a long time since I have said that.  Unlike Asurion >>> the tech I spoke with was 100% open to the fact I had a clue I knew what >>> I was talking about. I didn't even have to mention my "bonafides."
P.S. I did also drop a message off to US Motors asking if there was any >>> difference between the IR J21C and their D20C which appears to have
exactly identical specs. I do not expect a response, but if I do I'll
let you know.
--
Bob La Londe
Proffessional Hack, Hobbyist, Wannabe, Shade Tree, Button Pushing, Not a >>> real machinist
assistance service provided by Telus. practicaly every instancewhen I
tried to get assistance took at least two hours of effort on my part
often with simultaneous calls on separate telephone lines, eventually
they flatly refused to provide any service or even discus the service
plan with me.
I am glad a bought another motor. I have been expecting a call from the service company all day to bring me the new motor Asurion owes me. They finally called to claim they didn't get authorization until today. It
will be at least another week before I see them. Other than maybe
someday having a spare motor on the shelf that may never get used there
was zero benefit to paying for this extended warranty. If I had to go
down to old town and prostitute myself I'd have been back in service
faster than relying on these guys... and I am not that good looking.
On 5/9/2023 2:35 PM, Bob La Londe wrote:
On 5/2/2023 8:17 PM, Gerry wrote:
On Tue, 2 May 2023 11:39:33 -0700, Bob La Londe <none@none.com99>
wrote:
On 5/1/2023 12:59 PM, Bob La Londe wrote:I ran afoul of Asurion a number of years ago; they handled a roadside
Asurion - I guess I do not recommend this product either.
"Your claim is in progress. At this time we're unable to locate a
service provider. We're working on it — we'll update you soon.?"
Okay, so Asurion didn't seem to do anything or be in any hurry to do
anything other than blow me off until I contacted them. Actually they >>>> continued to try to string me along until I pointed out that if they
were unable to provide service as indicated by their own website many of >>>> their liability disclaimers may be invalid. That continuing to shine me >>>> on might even be "bad faith" which can have punitive damages. Within >>>> seconds I received a notice by email identifying the company who would >>>> be providing service. It could just be coincidence.
After receiving the name of the service company I didn't hear anything >>>> until this morning. The name of the company included the last name of a >>>> buddy of mine. I dropped him a text to ask if they were related to him, >>>> but I think he is out of the country right now. I did hear from the
company this morning, and they asked me what I think is wrong. I told >>>> them based on the hundreds of reports of issues with this exact motor on >>>> IR compressors, the mfg date of the compressor, and the symptoms the
motor is "bad." The said they could come over and "check it" or they
could see if they can just get an approval for a new motor and come over >>>> after it arrives. I mentioned that I had already ordered a replacement >>>> motor and if my motor arrived I was going to install it so I would not >>>> be out of service for a week. I'd keep which ever motor arrives second >>>> as a spare. They said, "No problem. Do what you have to do. Just keep >>>> the motor you take off for us." I like the attitude of the service
company. Its been a long time since I have said that. Unlike Asurion >>>> the tech I spoke with was 100% open to the fact I had a clue I knew what >>>> I was talking about. I didn't even have to mention my "bonafides."
P.S. I did also drop a message off to US Motors asking if there was any >>>> difference between the IR J21C and their D20C which appears to have
exactly identical specs. I do not expect a response, but if I do I'll >>>> let you know.
--
Bob La Londe
Proffessional Hack, Hobbyist, Wannabe, Shade Tree, Button Pushing, Not a >>>> real machinist
assistance service provided by Telus. practicaly every instancewhen I
tried to get assistance took at least two hours of effort on my part
often with simultaneous calls on separate telephone lines, eventually
they flatly refused to provide any service or even discus the service
plan with me.
I am glad a bought another motor. I have been expecting a call from the
service company all day to bring me the new motor Asurion owes me. They
finally called to claim they didn't get authorization until today. It
will be at least another week before I see them. Other than maybe
someday having a spare motor on the shelf that may never get used there
was zero benefit to paying for this extended warranty. If I had to go
down to old town and prostitute myself I'd have been back in service
faster than relying on these guys... and I am not that good looking.
Re: Claim Number xxxxxxxxx
I received an email stating, "Thanks for choosing Asurion. Your repair
is complete."
MY REPAIR IS NOT COMPLETE.
The service company has called me twice, but claimed they only visit my
city once a week, and they barely got approval to replace the bad motor
on the day of their last visit two days ago. They still had not even
ordered the replacement motor. This means it will be at a minimum mid
next week before this repair has any chance of being complete.
NO WORK HAS BEEN DONE AT THIS TIME.
--I wonder if Assurion would cover the rental of a compressor to supply
Bob La Londe
CNC Molds N Stuff
On Thu, 11 May 2023 17:06:58 -0700, Bob La Londe <none@none.com99>
wrote:
On 5/9/2023 2:35 PM, Bob La Londe wrote:I wonder if Assurion would cover the rental of a compressor to supply
On 5/2/2023 8:17 PM, Gerry wrote:
On Tue, 2 May 2023 11:39:33 -0700, Bob La Londe <none@none.com99>
wrote:
On 5/1/2023 12:59 PM, Bob La Londe wrote:I ran afoul of Asurion a number of years ago; they handled a roadside
Asurion - I guess I do not recommend this product either.
"Your claim is in progress. At this time we're unable to locate a
service provider. We're working on it — we'll update you soon.?" >>>>>>
Okay, so Asurion didn't seem to do anything or be in any hurry to do >>>>> anything other than blow me off until I contacted them. Actually they >>>>> continued to try to string me along until I pointed out that if they >>>>> were unable to provide service as indicated by their own website many of >>>>> their liability disclaimers may be invalid. That continuing to shine me >>>>> on might even be "bad faith" which can have punitive damages.  Within >>>>> seconds I received a notice by email identifying the company who would >>>>> be providing service. It could just be coincidence.
After receiving the name of the service company I didn't hear anything >>>>> until this morning. The name of the company included the last name of a >>>>> buddy of mine. I dropped him a text to ask if they were related to him, >>>>> but I think he is out of the country right now. I did hear from the >>>>> company this morning, and they asked me what I think is wrong. I told >>>>> them based on the hundreds of reports of issues with this exact motor on >>>>> IR compressors, the mfg date of the compressor, and the symptoms the >>>>> motor is "bad." The said they could come over and "check it" or they >>>>> could see if they can just get an approval for a new motor and come over >>>>> after it arrives. I mentioned that I had already ordered a replacement >>>>> motor and if my motor arrived I was going to install it so I would not >>>>> be out of service for a week. I'd keep which ever motor arrives second >>>>> as a spare. They said, "No problem. Do what you have to do. Just keep
the motor you take off for us." I like the attitude of the service >>>>> company. Its been a long time since I have said that.  Unlike Asurion >>>>> the tech I spoke with was 100% open to the fact I had a clue I knew what >>>>> I was talking about. I didn't even have to mention my "bonafides." >>>>>
P.S. I did also drop a message off to US Motors asking if there was any >>>>> difference between the IR J21C and their D20C which appears to have
exactly identical specs. I do not expect a response, but if I do I'll >>>>> let you know.
--
Bob La Londe
Proffessional Hack, Hobbyist, Wannabe, Shade Tree, Button Pushing, Not a >>>>> real machinist
assistance service provided by Telus. practicaly every instancewhen I
tried to get assistance took at least two hours of effort on my part >>>> often with simultaneous calls on separate telephone lines, eventually
they flatly refused to provide any service or even discus the service
plan with me.
I am glad a bought another motor. I have been expecting a call from the >>> service company all day to bring me the new motor Asurion owes me. They >>> finally called to claim they didn't get authorization until today. It
will be at least another week before I see them. Other than maybe
someday having a spare motor on the shelf that may never get used there
was zero benefit to paying for this extended warranty. If I had to go
down to old town and prostitute myself I'd have been back in service
faster than relying on these guys... and I am not that good looking.
Re: Claim Number xxxxxxxxx
I received an email stating, "Thanks for choosing Asurion. Your repair
is complete."
MY REPAIR IS NOT COMPLETE.
The service company has called me twice, but claimed they only visit my
city once a week, and they barely got approval to replace the bad motor
on the day of their last visit two days ago. They still had not even
ordered the replacement motor. This means it will be at a minimum mid
next week before this repair has any chance of being complete.
NO WORK HAS BEEN DONE AT THIS TIME.
--
Bob La Londe
CNC Molds N Stuff
your needs while waiting for the replacement motor, HA HA HA!
On 5/11/2023 8:13 PM, Gerry wrote:
On Thu, 11 May 2023 17:06:58 -0700, Bob La Londe <none@none.com99>
wrote:
On 5/9/2023 2:35 PM, Bob La Londe wrote:I wonder if Assurion would cover the rental of a compressor to supply
On 5/2/2023 8:17 PM, Gerry wrote:
On Tue, 2 May 2023 11:39:33 -0700, Bob La Londe <none@none.com99>
wrote:
On 5/1/2023 12:59 PM, Bob La Londe wrote:I ran afoul of Asurion a number of years ago; they handled a roadside >>>>> assistance service provided by Telus. practicaly every instancewhen I >>>>> tried to get assistance took at least two hours of effort on my part >>>>> often with simultaneous calls on separate telephone lines, eventually >>>>> they flatly refused to provide any service or even discus the service >>>>> plan with me.
Asurion - I guess I do not recommend this product either.
"Your claim is in progress. At this time we're unable to locate a >>>>>>> service provider. We're working on it — we'll update you soon.?" >>>>>>>
Okay, so Asurion didn't seem to do anything or be in any hurry to do >>>>>> anything other than blow me off until I contacted them. Actually >>>>>> they
continued to try to string me along until I pointed out that if they >>>>>> were unable to provide service as indicated by their own website
many of
their liability disclaimers may be invalid. That continuing to
shine me
on might even be "bad faith" which can have punitive damages.
Within
seconds I received a notice by email identifying the company who
would
be providing service. It could just be coincidence.
After receiving the name of the service company I didn't hear
anything
until this morning. The name of the company included the last
name of a
buddy of mine. I dropped him a text to ask if they were related
to him,
but I think he is out of the country right now. I did hear from the >>>>>> company this morning, and they asked me what I think is wrong. I >>>>>> told
them based on the hundreds of reports of issues with this exact
motor on
IR compressors, the mfg date of the compressor, and the symptoms the >>>>>> motor is "bad."Â The said they could come over and "check it" or they >>>>>> could see if they can just get an approval for a new motor and
come over
after it arrives. I mentioned that I had already ordered a
replacement
motor and if my motor arrived I was going to install it so I would >>>>>> not
be out of service for a week. I'd keep which ever motor arrives
second
as a spare. They said, "No problem. Do what you have to do.
Just keep
the motor you take off for us." I like the attitude of the service >>>>>> company. Its been a long time since I have said that.  Unlike
Asurion
the tech I spoke with was 100% open to the fact I had a clue I
knew what
I was talking about. I didn't even have to mention my "bonafides." >>>>>>
P.S. I did also drop a message off to US Motors asking if there
was any
difference between the IR J21C and their D20C which appears to have >>>>>> exactly identical specs. I do not expect a response, but if I do >>>>>> I'll
let you know.
--
Bob La Londe
Proffessional Hack, Hobbyist, Wannabe, Shade Tree, Button Pushing, >>>>>> Not a
real machinist
I am glad a bought another motor. I have been expecting a call from
the
service company all day to bring me the new motor Asurion owes me.
They
finally called to claim they didn't get authorization until today. It >>>> will be at least another week before I see them. Other than maybe
someday having a spare motor on the shelf that may never get used there >>>> was zero benefit to paying for this extended warranty. If I had to go >>>> down to old town and prostitute myself I'd have been back in service
faster than relying on these guys... and I am not that good looking.
Re: Claim Number xxxxxxxxx
I received an email stating, "Thanks for choosing Asurion. Your repair >>> is complete."
MY REPAIR IS NOT COMPLETE.
The service company has called me twice, but claimed they only visit my
city once a week, and they barely got approval to replace the bad motor
on the day of their last visit two days ago. They still had not even
ordered the replacement motor. This means it will be at a minimum mid
next week before this repair has any chance of being complete.
NO WORK HAS BEEN DONE AT THIS TIME.
--
Bob La Londe
CNC Molds N Stuff
your needs while waiting for the replacement motor, HA HA HA!
All they have done is convince me of the worthlessness of most extended warranties. This is only the second time I have made a claim on a power tool extended warranty. It appears I might at some time receive a replacement motor. Thank goodness I didn't wait on it or I would be out
of service for a minimum of 2 plus weeks. This is the first time since
my last extended warranty (somebody else) some years back that didn't
help at all.
On 5/12/2023 10:49 AM, Bob La Londe wrote:
On 5/11/2023 8:13 PM, Gerry wrote:
On Thu, 11 May 2023 17:06:58 -0700, Bob La Londe <none@none.com99>
wrote:
On 5/9/2023 2:35 PM, Bob La Londe wrote:I wonder if Assurion would cover the rental of a compressor to supply
On 5/2/2023 8:17 PM, Gerry wrote:
On Tue, 2 May 2023 11:39:33 -0700, Bob La Londe <none@none.com99>
wrote:
On 5/1/2023 12:59 PM, Bob La Londe wrote:I ran afoul of Asurion a number of years ago; they handled a roadside >>>>>> assistance service provided by Telus. practicaly every instancewhen I >>>>>> tried to get assistance took at least two hours of effort on my part >>>>>> often with simultaneous calls on separate telephone lines, eventually >>>>>> they flatly refused to provide any service or even discus the service >>>>>> plan with me.
Asurion - I guess I do not recommend this product either.
"Your claim is in progress. At this time we're unable to locate a >>>>>>>> service provider. We're working on it — we'll update you soon.?" >>>>>>>>
Okay, so Asurion didn't seem to do anything or be in any hurry to do >>>>>>> anything other than blow me off until I contacted them. Actually >>>>>>> they
continued to try to string me along until I pointed out that if they >>>>>>> were unable to provide service as indicated by their own website >>>>>>> many of
their liability disclaimers may be invalid. That continuing to
shine me
on might even be "bad faith" which can have punitive damages.
Within
seconds I received a notice by email identifying the company who >>>>>>> would
be providing service. It could just be coincidence.
After receiving the name of the service company I didn't hear
anything
until this morning. The name of the company included the last
name of a
buddy of mine. I dropped him a text to ask if they were related >>>>>>> to him,
but I think he is out of the country right now. I did hear from the >>>>>>> company this morning, and they asked me what I think is wrong. I >>>>>>> told
them based on the hundreds of reports of issues with this exact
motor on
IR compressors, the mfg date of the compressor, and the symptoms the >>>>>>> motor is "bad." The said they could come over and "check it" or they >>>>>>> could see if they can just get an approval for a new motor and
come over
after it arrives. I mentioned that I had already ordered a
replacement
motor and if my motor arrived I was going to install it so I would >>>>>>> not
be out of service for a week. I'd keep which ever motor arrives >>>>>>> second
as a spare. They said, "No problem. Do what you have to do.
Just keep
the motor you take off for us." I like the attitude of the service >>>>>>> company. Its been a long time since I have said that. Unlike
Asurion
the tech I spoke with was 100% open to the fact I had a clue I
knew what
I was talking about. I didn't even have to mention my "bonafides." >>>>>>>
P.S. I did also drop a message off to US Motors asking if there >>>>>>> was any
difference between the IR J21C and their D20C which appears to have >>>>>>> exactly identical specs. I do not expect a response, but if I do >>>>>>> I'll
let you know.
--
Bob La Londe
Proffessional Hack, Hobbyist, Wannabe, Shade Tree, Button Pushing, >>>>>>> Not a
real machinist
I am glad a bought another motor. I have been expecting a call from >>>>> the
service company all day to bring me the new motor Asurion owes me.
They
finally called to claim they didn't get authorization until today. It >>>>> will be at least another week before I see them. Other than maybe
someday having a spare motor on the shelf that may never get used there >>>>> was zero benefit to paying for this extended warranty. If I had to go >>>>> down to old town and prostitute myself I'd have been back in service >>>>> faster than relying on these guys... and I am not that good looking. >>>>>
Re: Claim Number xxxxxxxxx
I received an email stating, "Thanks for choosing Asurion. Your repair >>>> is complete."
MY REPAIR IS NOT COMPLETE.
The service company has called me twice, but claimed they only visit my >>>> city once a week, and they barely got approval to replace the bad motor >>>> on the day of their last visit two days ago. They still had not even
ordered the replacement motor. This means it will be at a minimum mid >>>> next week before this repair has any chance of being complete.
NO WORK HAS BEEN DONE AT THIS TIME.
--
Bob La Londe
CNC Molds N Stuff
your needs while waiting for the replacement motor, HA HA HA!
All they have done is convince me of the worthlessness of most extended
warranties. This is only the second time I have made a claim on a power
tool extended warranty. It appears I might at some time receive a
replacement motor. Thank goodness I didn't wait on it or I would be out
of service for a minimum of 2 plus weeks. This is the first time since
my last extended warranty (somebody else) some years back that didn't
help at all.
Still no new motor, but after having been told my claim was complete a
few days ago they have now asked for me to review their service. I gave
them permission to publicly share my comments. LOL
As a side note I always felt the 5 star rating was biased in favor of
the reviewed company or product. In kindergarten I used to get a star
for nap time, but I actually had to be there and take a nap to get a
star. There were times I got zero stars and there should be an option
to give companies and products zero stars. Forcing us to give them a
star simply for existing it weights the results 20% in their favor.
--Like the call I got regarding after hospital discharge follow-up care
Bob La Londe
Proffessional Hack, Hobbyist, Wannabe, Shade Tree, Button Pushing, Not a
real machinist
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